Please allow up to 7 business days for order verification and processing and an additional ten business days for delivery.
All domestic orders are shipped UPS Ground with signature required. International orders (to select countries) are shipped UPS. Shipping fees are calculated as flat-rate per country and may include additional fees calculated on a per-item basis and determined by order weight. Costs may have an additional handling charge.
We are not responsible for any lost, stolen, or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please get in touch with us with any questions regarding carrier claims.
*These are estimated timeframes and are not guaranteed.
All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case-by-case basis, under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund. All shipping fees and international duty/tax are non-refundable. If a refund is granted in any instance, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in the exchange rate and/or fees levied by their bank. To provide the best customer service, any concerns regarding orders must be received in writing within 15 days of receiving the order.
Buyers may purchase products only for personal use and not for resale. You certify that you are purchasing products for personal use only and not for resale by placing your order. We reserve the right to refuse orders for any reason without explanation.
All items must be inspected within 15 days of receiving, and customer service must be notified within 15 days of delivery. Images and descriptions of defects/damages must be provided for review.
All content of our website, including text, graphics, logos, buttons, icons, images, and software, is property of KAWS INC. and is protected by the United States and international copyright laws. The buyer may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with KAWSONE. Any other use of our website, including reproduction and internet links, is strictly prohibited without our prior written permission.
We use secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed to transmit private information over the internet. SSL uses a private key to encrypt the user's data, including credit card information, not to be read while being transferred over the internet.
We respect our customer's account information as private and confidential information and never share it with external affiliates or individuals. User information is secured and encrypted with the Secure Sockets Layer Software. We collect information for orders includes name, e-mail address, billing address, phone number, credit card, internet protocol (I.P.) address, and geographical region. By providing this information to us, the buyer represents that they own and consent to our use of such personal data. We use this information to verify and process orders, collect payment and bills for our services, and contact and respond to buyers' requests regarding sales and support. At any time, the buyer has the right to withdraw or decline consent. If the buyer does not provide the requested information, we will not provide services to them.Users may unsubscribe from receiving promotional or marketing e-mail from KAWSONE at any time by using the "unsubscribe" link in the e-mail received or by contacting us.